Being aware of the warning signs of problem gambling is the first step toward getting help. According to the National Council on Problem Gambling, approximately 1โ3% of the population may develop gambling problems.
| Warning Sign | What It Looks Like |
|---|---|
| โฐ Losing track of time | Spending more hours gambling than intended, consistently |
| ๐ธ Chasing losses | Continuing to gamble to try to win back money you've lost |
| ๐คซ Hiding gambling | Lying to family/friends about gambling activity or money spent |
| ๐ณ Financial strain | Borrowing money, selling possessions, or missing bills due to gambling |
| ๐ Emotional dependency | Gambling to escape stress, anxiety, depression, or loneliness |
| ๐ฑ Inability to stop | Repeated unsuccessful attempts to cut back or stop gambling |
| ๐ฏ Preoccupation | Constantly thinking about gambling or planning next sessions |
| ๐ Relationship impact | Gambling is affecting your relationships, job, or mental health |
If you answered YES to two or more questions, you may be experiencing problematic gambling behaviour. Free, confidential help is available โ see the helplines below.
Slotoro provides several tools to help players stay in control of their gambling. These tools are available in your account settings and can be activated at any time.
Set daily, weekly, or monthly limits on how much you can deposit into your Slotoro account. Once set, limits cannot be increased for 24 hours (cooling-off period). You can decrease limits immediately.
Set a maximum amount you're allowed to lose within a specified time period. When the limit is reached, you will be prevented from placing further bets until the period resets.
Set a maximum duration for each gambling session. When the time limit expires, you'll receive a notification and be required to stop playing for that session period.
Slotoro can display periodic pop-up notifications during your game session showing how long you've been playing and how much you've wagered, to help maintain awareness of your activity.
Take a break from gambling at Slotoro for a defined period (1 day to several weeks) without fully closing your account. During this period, you cannot log in or place bets.
Permanently close your Slotoro account or self-exclude for a minimum period of 6 months. This is the strongest tool available and should be used if gambling is causing real harm.
๐ก๏ธ How to access these tools: Log in to your Slotoro account โ Click your profile icon โ Go to "Account Settings" โ Select "Responsible Gambling" or "Player Protection". All tools are free and available 24/7. To activate self-exclusion, contact live chat or email support directly.
If you or someone you know is struggling with problem gambling, the following organizations provide free, confidential support in multiple languages. Help is available 24 hours a day.
| Organization | Target Region | Contact | Services |
|---|---|---|---|
| BeGambleAware | ๐ฌ๐ง UK & Europe | begambleaware.org National Helpline: 0808 8020 133 |
Free helpline, online chat, advice, treatment referrals |
| Gambling Therapy | ๐ International | gamblingtherapy.org Online chat 24/7 |
Free online support groups, therapy referrals, multi-language |
| Gamblers Anonymous | ๐ International | gamblersanonymous.org | 12-step program, peer support groups worldwide, free |
| Bundeszentrale fรผr gesundheitliche Aufklรคrung | ๐ฉ๐ช Germany | bzga.de 0800 1 37 27 00 (free) |
Free counselling in German, treatment referrals |
| Giocatori Anonimi | ๐ฎ๐น Italy | giocatorianonimi.it | Italian Gamblers Anonymous, support groups |
| Fundacja Bezdroลผa | ๐ต๐ฑ Poland | fundacja-bpd.pl | Polish problem gambling helpline and counselling |
| Responsible Gambling Council | ๐จ๐ฆ Canada | responsiblegambling.org | Canadian support center, education and prevention programs |
๐ Remember: Seeking help for a gambling problem is a sign of strength, not weakness. All the organizations listed above offer completely free and confidential support. You don't have to face this alone.
Following these guidelines will help ensure your gambling at Slotoro remains a fun, controlled activity.
As a Curaรงao-licensed operator, Wiraon B.V. (Slotoro's operator) is required to implement measures to prevent underage gambling and protect vulnerable players.
Slotoro strictly enforces the 18+ age requirement. All players must verify their age during the KYC process before withdrawals are enabled. Any suspicion of underage access triggers an immediate account freeze and investigation.
Slotoro uses automated systems to identify potentially problematic gambling patterns โ including rapid deposits, chasing losses, and unusual session lengths โ and may proactively contact players showing at-risk behaviour.
If you need to permanently close your Slotoro account for responsible gambling reasons, contact customer support via live chat or email. Account closures for responsible gambling reasons are processed within 24 hours and take precedence over other requests.
Slotoro's customer support team is trained to recognize and respond to signs of problem gambling. If you express concern about your gambling, support agents are instructed to escalate to the responsible gambling team.
If gambling is affecting your life, reach out immediately. Free, confidential help is available 24/7.
All services are free and confidential
